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Your repair request is very important to us. There are several effective ways to report an issue:

  • You can email the repair department at repairs@valorleadership.com 
  • Call our repair line 404-563-0936
To report an Emergency Repair Issue after hours (M-F, 8:00-5:00) or on the weekend: Please report online or text the repair cell phone at 404-563-0936. Or email the repair department at repairs@valorleadership.com. Be sure to leave your name, address, and best contact phone number when you leave a message. Messages are checked regularly over the weekends. 
 

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However putting your request in writing is the most effective method because we will both have documentation which provides improved communication and certainty that a repair request isn't missed. Unfortunately, we cannot guarantee that your requested time for appointment will be met however we will certainly try to accommodate your schedule. We understand that time is money.

 

Valor Homes is not able to provide or repair the following:  

  • Cleaning, maintenance or inspection of the fireplace or chimney. ( You are always welcome to get them cleaned/inspected  at your  expense). 
  • Screens for the windows                                                       
  • Window treatments/blinds
  • Garbage disposals
  • Screen doors
  • Phone jacks
  • Outside security lights
  • Guarantees for outside sheds their contents
  • Broken doorbells
  • Ceiling fans
  • Monthly pest control service for tenant occupied homes
  • Kitchen sink sprayers
  • Light bulbs or broken windows after move in
  • Tub stoppers
  • Shower rods
  • Toilet roll fixtures
  • Towel rods
  • Clean gutters after moving in.

YOU ARE NOT AUTOMATICALLY ASSESSED A FEE FOR A TECHNICIAN MAKING A REPAIR.

If a repair is deemed to be the fault of the tenant, the tenant will be 100% responsible for the cost of the repair.  This includes but is not limited to garage doors and sensors, garage remotes, broken windows, clogged toilets or septic issues caused by (lodged foreign objects, feminine products, excesses grease), igniting pilot, filters, and damage from running water, etc.

***All fees associated with a repair must be paid within 30 days of issuance. ***


 

Policy for Locks

Lock Out (lock yourself out of home)

 If you find yourself locked out of your home and needing a technician to open the door, there will be a charge of $50.00 added to your account. The $50.00 fee will have to be paid within 30 days. It will have to be paid in advance before the door is opened if your account is not current.  

 Change Locks

 If you are in need of the locks being changed at your home there is a $125.00 fee that will need to be paid in advanced before locks are changed.

 

Repair charged to your account

 

If there is ever a repair fee charged to your account and you are $200.00 or more behind in your rent it can trigger an eviction.

 You will always be aware of any fees that are added to your account before they are added. Anytime a fee is added to your account it can be paid the same way you pay your rent.

 If you have any questions please contact the office

  

 

 

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